Metrics

​

​

The average annual contract value from customers.

The revenue that a company expects to receive on a yearly basis from customers for providing them with products or services.

Average time to first respond to a support ticket.

Average time to resolve a support ticket.

Average revenue generated per account.

Average amount of revenue generated by active users during a period of time.

Average amount of revenue generated by active users during a period of time. What makes a user "active" must be defined.

The average revenue generated per user or unit.

The ratio of the cost of acquiring a customer to the lifetime value of a customer.

The rate at which a company uses up its cash reserves or cash balance.